A short account of what this shop is and the standards we hold ourselves to.
Radialle is owned and operated by HK DAYSHINE INVESTMENT HOLDINGS LIMITED.
| Brand | Radialle |
| Legal entity name | HK DAYSHINE INVESTMENT HOLDINGS LIMITED |
| Registered office | ROOM 1009 10/F FRONT BLOCK MING SANG INDUSTRIAL BUILDING 19 HING YIP STREET KWUN TONG, KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://radialle.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
We keep a deliberately short list of objects and we do not pad it out. Everything on the site is stock we hold and can describe from the item in front of us, rather than a catalogue we have licensed from somewhere else.
We buy in small quantities and test before listing. Where a material matters we name it plainly, because 'soft' and 'generous' are not information you can act on.
Descriptions are written from the item rather than from a supplier's sheet, so drawbacks are included alongside the good parts. It costs us some orders and saves a lot of returns.
Our company details are in the footer of every page, and our support inbox is staffed on business days. Our registered details and contact address are listed in the footer of every page.
We handle everything before it appears on the site and write the listing from the item rather than from a marketing sheet. Where a supplier cannot tell us the composition, the item does not go up until we have checked it ourselves. That is slower, and it is the reason the catalogue stays short. A short catalogue that is accurate is more useful than a long one that is approximately right.
We do not drop-ship: what the page says is in stock is stock we hold, so a dispatch date does not depend on a third party's warehouse. We do not run countdown timers or invented discounts, and we do not publish reviews we have written ourselves.
Our company name, registered address and contact email appear in the footer on every page of the site, so you never have to hunt for who you are buying from. Requests for details in writing are answered the same business day.
Every order confirmation comes from our own domain and quotes an order number you can reply to. We will never email asking for card details, a password or a payment by bank transfer, and we will never ask you to install anything.
We buy small runs from makers we have dealt with before, and we do not fill gaps with whatever a distributor happens to hold. That means sizes and colours sell through rather than being restocked forever, and it means we can describe an item because we chose it rather than because it was offered to us.
The catalogue turns over because the shelf does. New pieces appear when a run arrives and leave when it sells through, and the counts stated on this site are kept in step with the live catalogue rather than left at last season's figure.
Questions about this page? Write to [email protected] and we will answer within one business day.