Short answers to the questions that come up most. If yours is not here, email us and we will add it.
You can check out as a guest; an account is not required. A confirmation email arrives straight away and a dispatch email follows with tracking.
Dispatch takes one to two business days and transit is usually three to seven business days. Any import duty is set and collected by your own customs authority, and the carrier will ask for it before handing the parcel over. Import duties, where your country charges them, are collected by the carrier on delivery.
You have thirty days from delivery to start a return. If we sent the wrong or a damaged item, the return label is on us and you choose between a refund and a replacement.
Listings carry what we can confirm: materials, contents and how it is meant to be used. Tape measure first, size label second — the label is the least reliable thing on any listing.
Yes, if it has not been picked. Once it has gone, the thirty-day return is the route — and because we refund on receipt, ordering the right thing now does not leave you out of pocket twice.
No. Guest checkout is the default, an account is optional, and having one changes neither the price nor the delivery estimate. It simply keeps your addresses and order history in one place.
Visa, Mastercard, American Express and PayPal. The list narrows automatically for countries where a particular scheme cannot be processed, which is why a method you used before may not appear every time.
Your card details go to the payment provider, not to us — the form is theirs and the connection is encrypted. We see a result and the last four digits, and nothing more.
Expect dispatch within one to two business days, then three to seven business days in transit, longer for outlying areas. Anything beyond that is usually customs rather than the carrier, and the tracking will show which.
Yes — the tracking number is emailed as the label is printed, so the first scan may take a few hours to appear. Give the carrier a few hours to register the first scan; if it stalls for five days, that is our cue to chase it, so let us know.
Email us with the order number and which item is coming back. We reply with a reference and, where the return is our fault, a prepaid label. Please wait for the reference before posting anything — it is what lets us match the parcel to your order.
Refunds are processed within three business days of receipt. The money returns to the original card or PayPal account, and your bank decides how quickly it appears on your statement.
Everything on a listing is checked against the item in front of us rather than copied from a supplier sheet, including the drawbacks. Small variation in finish is normal and we mention it rather than let you discover it.
A listing that does not match what arrived is on us.
Small runs mean a sold-out piece often does not return, which is why a listing disappears instead of showing as unavailable. Occasional restocks do happen, and the honest answer is that we will not keep a listing up on the chance of one.
Questions about this page? Write to [email protected] and we will answer within one business day.