The four things that tend to worry people about an unfamiliar shop, answered in order.
Card details are entered on our payment provider's own secure interface, so your number never passes through this site and we cannot store it. That keeps your details off our servers entirely and means no one here can look up a card number, even if asked.
Only the details needed to send an order are kept, plus the email address you gave us if you subscribed. There is no advertising profile and no data sold to third parties; deletion requests are honoured where accounting rules allow.
Problems get a decision rather than a process. Damaged or incorrect items are returned at our cost, and refunds are processed within three business days of the parcel reaching us.
Order updates come by email, and we only send marketing to people who asked for it. If you would rather hear nothing, unsubscribe once and it takes effect immediately; order confirmations will still arrive.
Read what each listing gives you — materials, contents, how it is meant to be used — before you order. Lay the garment flat, measure the same points the chart uses — chest, waist, length — and pick the column that matches, not the letter.
Composition and care are listed in full on every product page, including the awkward parts — a print that must not be ironed directly, a knit that prefers drying flat. Knowing that before the parcel arrives prevents most of the disappointment.
A size that does not work is a straightforward return: thirty days from delivery, unworn with tags on, refunded to the card or account that paid. No argument, no restocking fee.
Photograph it and send the order number, and the return postage is ours. You choose between a replacement and a refund that includes any shipping you paid, and we do not ask you to keep packaging you have already thrown away.
We keep what a delivery needs — name, address, email, contact number — and the order history for accounting. Card numbers are handled by the payment provider, marketing email only goes to people who asked for it, and nothing is sold on.
Use the footer address for anything to do with your details. Requests for a copy, a correction or a deletion are answered within a week, and you never have to explain the situation twice to a different person.
Questions about this page? Write to [email protected] and we will answer within one business day.