The fastest way to reach a person is email — we read everything ourselves.
Radialle is owned and operated by HK DAYSHINE INVESTMENT HOLDINGS LIMITED.
| Brand | Radialle |
| Legal entity name | HK DAYSHINE INVESTMENT HOLDINGS LIMITED |
| Registered office | ROOM 1009 10/F FRONT BLOCK MING SANG INDUSTRIAL BUILDING 19 HING YIP STREET KWUN TONG, KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://radialle.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
Write to the address shown in the footer. Order numbers and photographs help us answer in the first reply rather than the third, particularly for damage or sizing problems.
Messages sent on a business day are normally answered within one business day, and always within two. Weekend and holiday messages are answered on the next business day.
Company name, registered address and contact email are printed in the footer of every page, along with the payment methods we accept. Correspondence about orders should go by email so it reaches the people who can actually act on it.
Wholesale is not something we do at present. For press or editorial requests, email us with your outlet, deadline and what you need — images and specifications are available on request.
Include your order number, the item concerned, and what you would like us to do. Add which item the message is about if there is more than one on the order, and tell us what outcome you are hoping for — most enquiries are settled in the first reply when the ask is explicit.
Where something has arrived damaged, send a wide shot and a close-up, plus a picture of the outer packaging if it was clearly mishandled. A photograph of the packaging helps if the parcel was crushed, and the carrier's label helps if the box was opened in transit.
We aim to answer the same business day and treat the next as the deadline. Weekend and public-holiday messages are answered on the next business day, and nothing is left sitting unanswered over a long weekend without an acknowledgement.
Reply to your original message rather than starting a new one — the whole thread stays together and the person who has been handling it can pick it straight up. If a reply has not arrived inside two business days, that is unusual and worth flagging to us directly.
You can write to the registered address printed in the footer for formal matters. Returns must go to the address we give you with a return reference, because the registered office cannot accept parcels.
Journalists and reviewers are welcome to write with an outlet, a deadline and what you need. Wholesale and affiliate enquiries are politely declined — there is no programme to join at the moment. We do not run affiliate or wholesale programmes at present, so there is nothing to sign up for.
Questions about this page? Write to [email protected] and we will answer within one business day.